SM Store Stories

Shopping from home 101:
How to order via SM Store Personal Shopper

April 14, 2023


Are you too busy to shop or maybe need to buy something ASAP but don’t want to beat the traffic? Well, here’s some good news for you: SM Store now offers a personalized shopping experience that allows you to shop from the comfort of your own home!

With SM Store’s Personal Shopper, you can easily order the items you want and need, and have them delivered straight to your doorstep. If you’re wondering how this works, we’ll walk you through how to shop with your very own SM Store Personal Shopper!

What is a personal shopper?

A personal shopper is someone who will do the shopping for you. Whether you’re at home or anywhere else, you can still shop for whatever you need with the help of a personal shopper. Luckily, SM Store now has a team of personal shoppers to shop for you wherever you are!

Just order through our personal shopper channels to get a personalized shopping experience whether you’re at home, work, or just too busy to shop. Our personal shoppers are ready to assist you with your shopping needs and find the items you’re looking for. They’ll also provide you with recommendations and excellent customer service, ensuring you have a pleasant and hassle-free shopping experience wherever you are.

Whether you’re looking for the latest fashion trends, home essentials, or beauty products, SM Store’s Personal Shopper has got you covered.

How to order

Ordering with your own SM Store Personal Shopper is a piece of cake! There is no minimum purchase requirement so you are free to order as many items as you need.

sm store personal shopper

Call or Message Your  Personal Shopper Directly

If you need to order something ASAP, contact our Personal Shoppers at your nearest SM Store branch during store hours. Find the store you want and the Personal Shopper’s contact numbers to order from 10:00 AM to 7:00 PM.

How to pay for your orders

There are various ways to pay for your orders. Here are the payment methods we accept:

  • Cash on delivery

Prefer to pay in cash? You can choose the Cash on Delivery option to pay for your order as you receive it.

  • Online payments and e-wallets

We accept major credit and debit cards like Visa, Mastercard, and American Express as online payments. Bank deposits or transfers and digital wallets like GCash, GrabPay, and Maya are also accepted.

How to get your orders

Ordering via your own SM Store Personal Shopper lets you receive your items as early as the same day. Just choose between picking up your orders in store near you or have it delivered via our reliable delivery service!

Make sure to place your orders within the branch’s cut-off period to get your items within the same day. If you already placed and paid your order beyond the same-day delivery cut-off, they will be delivered the next day.


We have an in-house delivery service available for a flat rate of P120 for regular and gift orders within a 10km radius of your chosen branch. On the other hand, a flat rate of P200 will be charged if you’re outside the SM Store branch’s serviceable area.

Delivery fees may vary for inter-island, inter-province, oversized, or bulk order deliveries, depending on quantity and location. You can also choose to have your items shipped via third-party services. 

Tips for a successful SM Store Personal Shopper experience

If you’re looking for a hassle-free shopping experience, then SM Store’s Personal Shopper is the perfect solution. To ensure a smooth and successful shopping experience with your Personal Shopper, here are some tips to keep in mind:

Know what you want

Before you start shopping, make a list of the items you need. This will make it easier to find what you’re looking for and will help you avoid impulse purchases. Specify the product description such as the brand, model, size, or color of the item you want.

Check for promotions and discounts

SM Store offers Personal Shopper exclusive promotions and discounts. Visit SM Store’s Facebook page or join our official Viber group to stay updated on the latest promos you can get when you order from a personal shopper!

Earn SMAC points

Yes, you can still earn SMAC points by shopping with a Personal Shopper. All you need to do is provide your SMAC or SMAC Prestige number. You can also earn points for Baby Company MOM Card, The Body Shop Love Your Body Card, Supplies Station SSI Card, and all PRiMO Card types.

Shop for gifts

No need to stress over gift shopping because you can now buy presents for anyone via SM Store Personal Shopper! Simply tell your Personal Shopper that you’ll be sending out your purchases as gifts. Provide them with details such as the name and address of the receiver and we’ll take care of wrapping and delivering your gift items. Learn more about our gifting services here.

Need to shop bulk gift orders? Order through a Personal Shopper before 4:00 PM daily so we can deliver your gifts on time. If ever you missed placing your gift order before the cut-off, no worries because it will still be delivered the next day.

Order from a Personal Shopper now

SM Store Personal Shopper is a convenient and hassle-free way to shop for the things you need. Give the SM Store Personal Shopper a try today, and experience a stress-free shopping adventure from the comfort of your own home!

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