Help & Support

Top FAQs

What time does SM Store open and close daily?

Store hours vary per branch. To see all store schedules, go to our Store Locator page and search for your preferred branch to see daily schedule. 

After the date of purchase, up to how many days do I have to return the item?

An item may be returned/exchanged up to 30 days from the time of purchase. If an item is purchased at a discounted price, it has to be returned/exchanged within 7 days after the last day of the promo period to avail of the discounted price for same item replacement. Please ensure that the item is in good condition when you return it. Bring your tape receipt. The item(s) will also be subject to review and approval of the accepting branch. You may proceed to the Customer Service counter for help and assistance. All returns are subject to our Returns & Exchange Policy.

What services do you offer in-store?

We have several services offered in our Customer Service counters to help you get several errands done while you shop! To name a few:

  • Foreign exchange 
  • Bills payment 
  • Money Remittance 
  • Prepaid Cards & Mobile Reloading 
  • Click & Collect 
  • SM Advantage Card Transactions 
  • Ticketing 
  • Gift Registry 
  • Gift Wrapping

We also have the following facilities to help make your shopping experience easier:

  • Package Counter
  • SMAC Prestige Lounge

To learn more about these services, click here.

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