SM Store Stories

8 Things to Do at SM Store Beyond Shopping

March 24, 2023


Welcome to SM Store, a one-stop shop where you can find a great selection of menswear, womenswear, children’s wear, beauty, and home items. While shopping is the primary reason people come to stores, did you know that there are plenty of things you can do at SM Store more than shopping?

From financial services like paying bills and exchanging currencies to buying concert tickets and getting your clothes altered, SM Store has a lot of practical in-store services to offer. Let’s explore the different things you can do at SM Store beyond shopping!


sm store

Get your gifts wrapped

Got gifts to wrap? Let our professional gift wrappers do the job for you! At SM Store, we make your gifting experience easier, free of additional costs. Buy your gifts in-store and bring them to our gift-wrapping counter. 

Here’s how you can get your gifts wrapped in-store FREE of charge:

  • For all SM Store customers and non-SMAC members

Present a receipt with a minimum purchase of P500. Inclusions are a gift wrapper/pouch, gift card, and ribbon.

  • For SMAC members and BDO Sapphire/Emerald cardholders

Present a receipt with a minimum purchase of P250. Inclusions are a gift wrapper/pouch and a gift card. 

Items worth P500 and above include a wrapper/pouch, gift card, and ribbon.

  • For SMAC Prestige members and BDO Diamond Members

No purchase is required. Inclusions are a wrapper/pouch and gift card for all purchases. 

Items worth P500 and above will get a wrapper/pouch, gift card, and ribbon.

Have your presents wrapped in our minimalist gift wrappers available in silver, gold, pink, and blue colors. Secure fragile or odd-shaped items with any of our SM gift bags and gift box options for a minimal fee. We have mug boxes, glass boxes, bowl boxes, shirt boxes in small and regular sizes, and pants boxes for your presents. 

And, if you want to add an extra touch to your gift, you can also avail of gift accessories for a small fee. Next time you shop for gifts at SM Store, don’t forget to take advantage of SM’s free gift-wrapping service. Save time and effort by having your gifts wrapped for you!

Sign up for a gift registry

sm store gift registry

Planning to celebrate a big life event? Let us help you make your gift experience extra special with our SM Gift Registry service. 

Get the gifts you want for an upcoming birthday, baptism, anniversary, or wedding by creating a gift registry. Just drop by the Gift Registry Area at the nearest SM Store branch and our gift registry associates will assist you in making your registry, event, and wish lists in-store. You can also create and access your gift registry through the SM Gift Registry mobile app and website. 

Once you’re registered, you’re all set to share your event with friends and family! A 10% discount on regular-priced items, SMAC points, and a free delivery service also awaits you. Learn more about the extra perks you can enjoy with this gifting service here

Pay your bills conveniently

sm store bills payment

Paying bills is a chore that many of us dread, but it’s a necessary part of adult life. Fortunately, SM Store has made it easy to settle your bills while you shop. With SM Bills Payment, you can pay your utilities, credit card bills, cable and telecom, financing, insurance, real estate, travel, amortization for SM Properties, and more. 

Here is how you can pay your dues at SM bills payment counters in-store:

  1. Look for the SM Bills Payment counter conveniently located inside the customer service area in SM Stores nationwide. You can ask a store associate for assistance.
  2. Present your bill to the cashier. Make sure to bring your bill statement or statement of account (SOA) with you, as this will have all the necessary information needed to process your payment.
  3. Provide your payment to the cashier. You can pay your bills through cash or by using your credit or debit card.
  4. After you’ve paid your bill, get the receipt from the cashier as proof of payment.

Exchange local and foreign currencies

sm store currency exchange

If you are traveling abroad soon or a balikbayan coming home, you’ll need to have some foreign or local currency on hand. SM Store makes it easy to exchange your Philippine Peso for foreign banknotes, and vice-versa, with our Foreign Exchange (Forex) Counter. Find real-time forex rates at all SM Store branches nationwide.

We accept foreign currencies such as US Dollar, Japan Yen, Hong Kong Dollar, British Pound, Euro, Australian Dollar, Canadian Dollar, Singapore Dollar, Swiss Franc, Saudi Riyal, Brunei Dollar, Taiwan Dollar, Thai Bhat, Korean Won, and Chinese Yuan. 

With the SM Foreign Exchange Counter, you can have peace of mind that your foreign currency needs will be taken care of. So the next time you’re planning to travel abroad, make sure to visit the Forex counter at SM Store for safe, easy, and fast foreign currency exchange transactions!

Remit money with our trusted partners

When you need to send money to a loved one or receive money from abroad, trust that SM Store has you covered with its convenient remittance services in-store. You can transfer money hassle-free at any BDO Remittance Counter located in SM Store branches. Here are our available SM remittance partners:

  • BDO Remit International payout in either Peso or Dollar

  • MoneyGram International payout in either Peso or Dollar. MoneyGram sending remittance abroad should be in Peso. The beneficiary will receive it in foreign currency but the sender will have to pay in Peso.

  • Palawan Express Pera Padala with domestic payout and sending

  • BDO Major Tie Up Partners such as MoneyGram, Transfast, Xpress Money, Xoom, Wells Fargo Express Send, Ria Pera Padala, and Palawan Express Pera Padala
To use our remittance services, simply visit any BDO Remittance Counter located at the SM Store customer service area, present a valid ID, and provide the necessary information for the transaction. With SM Store’s remittance services, you can transfer and receive money with ease and convenience!
sm store customer service

Have your clothes altered or repaired

At SM Store, we understand the importance of having clothes that fit perfectly. That’s why we offer clothing alteration services that can cater to all your alteration requirements. Our team of skilled and experienced tailors can help you with any fixes and alterations your clothes need, from simple repairs to complex re-sizing, re-modeling, and cutting.

Our clothing alteration services are available for various types of clothing, including dresses, suits, pants, skirts, shirts, and more. Whether you need to shorten a pair of pants, adjust the waistline of a dress, or completely remodel a suit, our tailors can provide you with the perfect fit.

To use our alteration services, simply bring your clothing to any SM Store branch and look for the alteration service counter. Our staff is always friendly and ready to assist you with the fixes you need

With SM’s alteration services, you can have clothes that fit you perfectly without having to go through the hassle of finding a tailor elsewhere. The next time you need any clothing altered, head over to SM Store and let our experienced tailors help you achieve that perfect fit.

Buy prepaid cards, concert tickets, cash-in, and more

gift card
gift card
gift card

SM Store offers more than just clothes, accessories, and more. You can reload your prepaid accounts, buy event tickets, cash-in for your e-wallet, and more without having to go anywhere else. Our in-store customer service provides a range of convenient services and products for all shoppers.


We’ve  got prepaid cards, electronic load, WiFi devices, and SIM cards for your telecom needs. If you are interested in being a member of SMAC, our customer service counters have SMAC kits ready for you. You can also avail of other services like e-wallet cash-in for GCash, Maya, and more as well as package delivery outlets for 2GO Express or FedEx.


Want more gift choices? When they’re old enough to choose, give them the gift of choice. Opt for an SM Gift Pass or SM Gift Card available at the SM Store customer service area. SM Gift Pass lets your recipients have endless gift options for everything under the sun. Meanwhile, SM Gift Cards are a practical gifting solution that lets users decide on what gift they want and where to get it.


SM Store has also made it easier for you to avail of tickets For upcoming shows, sports events, and concerts in the country. With our designated SM Tickets outlets in-store, you can now purchase tickets even when you are inside the SM Store!

Relax at SMAC Prestige Lounge

sm store prestige lounge

If your feet get tired from a full day of shopping, you can take a break at SMAC Prestige Lounge! As one of the exclusive perks of the SMAC Prestige membership, this lounge provides a comfortable space for members to take a break, enjoy refreshments, and recharge before continuing with their shopping activities.


SMAC Prestige members can lounge away from hustle and bustle of the department store floor. The SMAC Prestige-exclusive lounge area is complete with comfortable seating, complimentary refreshments, free Wi-Fi, and accessible charging stations. You’ll also get access to convenient package counters as well as clean deluxe powder rooms. 


All you need to do is present your SMAC Prestige Card to avail yourself of all those amenities and more. You can find the SMAC Prestige Lounge located at any of these select SM Store branches:

  • SM Araneta City (Cubao)
  • SM Makati
  • SM CDO Downtown Premier
  • SM Legazpi
  • SM Aura Premier
  • SM City Bacolod
  • SM Bacoor
  • SM Batangas
  • SM City Cebu
  • SM City Clark
  • SM City Fairview
  • SM City General Santos
  • SM City Iloilo
  • SM Mall of Asia
  • SM City Marikina
  • SM Megamall
  • SM North EDSA
  • SM City Pampanga
  • SM City San Lazaro
  • SM Seaside Cebu
  • SM Southmall 


To get your SMAC Prestige membership, you must be an active SMAC member with a cumulative spend of at least P150,000 within the current calendar year from SM Store and other SM Retail Partners.


Aside from enjoying the SMAC Prestige Lounge, you can also unlock the following perks below if you upgrade your SMAC to the SMAC Prestige program:

  • Higher reward points earning rate – Earn more reward points for every purchase made using your SMAC Prestige card.
  • Exclusive shopping offers – Get first dibs on exclusive discounts, deals, and promotions in-store.
  • Priority fitting rooms at SM Store – Try on clothes without waiting in line. Enjoy priority access to fitting rooms. 
  • Courtesy check-out lanes at SM Markets – Use special courtesy lanes at SM Markets for faster check-out and payment.
  • Valet shopping – Take advantage of a personal shopping service, where a dedicated assistant will help you with your purchases, from selecting items to arranging for delivery.
  • Other perks – Receive invitations to exclusive events, product launches, and other special occasions.

Beyond Shopping Experience at SM Store

Shopping used to be just about purchasing an item or two then you’re out of the store to do other things. Nowadays, customer services at SM Store have leveled up to bring you the very best retail therapy experience aside from just shopping.

Staying true to our tagline “We’ve got it all for you,” SM Store has gone beyond traditional shopping services by offering practical and time-saving solutions for customers’ daily needs. 

From paying bills, exchanging foreign currencies, remitting money, and buying prepaid cards and concert tickets, SM Store is your one-stop shop for shopping and beyond!

Do more than shopping the next time you visit your nearest SM Store branch!

We’ve Got It All For You!

Shop your favorites and must-haves from an SM Store near you or from the comfort of your home

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